It's a matter of expressing sympathy for their survivors during their duress, your personal feelings for the individual is irrelevant. Marc, Confirmed for spy/
And I don't do sympathy, death is a part of life people don't need to be sad about it, I'm sure he is currently enjoying himself in whatever place he is in now April the 1st
People don't want to hear that when they've lost somebody. They are in various states of disbelief and grief, what they want to hear is along the lines of "my condolences." It's a courtesy really.