I was thinking, would we be able to make it so that one does not have to make another character to use another chapter?(color basically)
I would like to put my money toward cosmetics(like the black Templars skin)

You could still restrict certain cosmetics to specific chapters
then we wouldn't have to start all over again.
I feel people would be more willing to buy things if they weren't so restricted.

Also maybe make it so the battle now button makes it so it puts you in a game and you just have to pick 1 of the 2 factions when you join?
That way we dont have to guess which race we have to play as to get in a game.

hows that going to work with team balance?

Perhaps like team fortress 2 the team with less people would be the only team you can join.
with more people going into games(even during the match) it might even things out.