Did that person buy something from the store? Im assuming he did if you say he got the 4000 RTP. If they didnt buy anything then you get no points. Have you activated your 4k RTP ticket? Under "My Packs" in your Founders Sheet, it should appear as a 4k point bundle. You need to activate/consume it.
If you recruit a person he gets the 4000 points anyway, even if he has bought nothing. Instead, you (the recruiter) get the 4000 points only if your recruit buy a pack
If they do get a pack and you find you don't get anything for it submit a ticket at https://www.eternalcrusade.com/contact