This one works better. https://bhvrmtl.zendesk.com/hc/en-us/requests/new This way you go directly to the support/bug report page.
Happened to me on launch day and it took 1 day for the RTC to be accredited to my account, hope you get yours soon.
I had the same issue and sent a support request as well. Hopefully they realize this happening and act on it..
Same thing happened here too. Bought one on Steam last night, didn't recieve the RTC. Opened a ticket, no respond and no action in game as well.
I have the same problem with not receiving the RTC, and it shows in my purchasement history. Sent a message about it last week and still no response.
I just bought £80. Hope mine comes through. The annoying thing is what it says in the description: "...and will immediately grant you Rogue Trader Credits...."