You are wrong. Australian Consumer Law Consumer guarantees A guide for businesses and legal practitioners Section 3 ‘No refund’ signs and other statements about consumer guarantees Summary Signs and statements that limit, or seem to limit, consumers’ rights are unlawful – including ‘no refund’ signs. Suppliers and manufacturers cannot: limit, restrict or exclude consumer guarantees, or avoid their obligations by getting the consumer to agree that the law of another country applies to the contract or to any dispute. A supplier must not tell a consumer that they are required to pay for any rights equivalent to a consumer guarantee. This means that, when selling an extended warranty, a supplier or manufacturer should be very clear exactly what it offers over and above the consumer guarantees. Consumers cannot sign away their consumer guarantee rights. If suppliers or manufacturers attempt to put terms in their contracts to avoid responsibility, they may also be misleading the consumer about their legal right to compensation for consequential loss. Any such terms may be considered unfair contract terms.